Top 7 Services Every IT Managed Service Providers (MSP) Must Offer

January 09, 2019 Topics :

Are you having a tough time managing your IT infrastructure? If yes, it is time to hire an MSP that has long been a part of IT landscape. MSPs provide a cost effective way to manage your IT needs. Hiring an MSP is less expensive than managing your own in-house IT department. Services offered by one MSP may be different from the other. However, most MSPs have a range of IT management plans that can be customized to your business needs.

Although not all MSPs are created equal, following are the top 8 services every IT MSPs should offer:

  • Cloud Infrastructure

Cloud computing is now a highly demanded service due to its several advantages. In fact, it has become the default way for enterprises to run their applications. With unprecedented rise of cloud infrastructure, it makes sense to be a part of the cloud computing platform. So make sure the IT MSPs you choose offer cloud-based solutions and services. This will allow you to get remote access to your data from any device. You can work from anywhere, anytime as long as you are connected to their network via the web. Thus, you get a consistent user experience across multiple devices.

  • 24/7 Tech Support

24 7 Tech Support

Being available to your customers at all times is critical to build reputation and increase business. Also, 24/7 support means customer queries will be addressed promptly to all prospects and customers irrespective of time zone. Also, many times just one question is standing between an online shopper and the purchase. In such circumstances, providing customer support whenever needed can work wonders to reduce cart abandonment rate.

Moreover, the risk of infrastructure breakdown after business hours cannot be ruled out. With 24/7 support and monitoring, technical issues can be diagnosed and resolved quickly, thereby eliminating extensive downtime. So if you have decided to outsource your technical support to IT MSPs, make sure their managed IT services are available 24/7.

  • Disaster Management

How will your business recover in the event of a disaster? You certainly don’t want to lose your valuable data to hardware failure, power outages and natural disasters like flood, fire, and earthquakes. So it is very important that the MSP you hire has all the disaster recovery protocols in place for situations that can harm your information and systems. IT MSPs need to have effective backup and disaster recovery procedures that help to minimize downtime and enable your team to get back to work quickly.

  • Cybersecurity Services

Cybersecurity Services

Data and revenue losses from cyberattacks can cripple your business. Hence, it is important that the MSP you choose uses the most advanced security solution for its customers. In today’s technology-driven world where cyberattacks are rapidly evolving, it is imperative that MSPs implement robust cyber security services to protect their client’s IT infrastructure.

Also, every company’s cybersecurity needs vary depending upon the size, industry sector, geographical footprint, budget etc. So make sure that the MSP offers a custom cybersecurity solution that is tailored to your specific needs. In general, IT MSPs should provide antiviral protection and advanced threat monitoring of security devices and systems such as firewall, intrusion detection and prevention systems, virtual private network etc.

Moreover in order to prevent threats from becoming an attack, MSPs should perform regular security audits and assessments to identify potential vulnerabilities and ensure that network security is maintained at best possible levels.

  • NOC Monitoring

Network operation center (NOC) is a central location where in IT professionals manage and control one or more client networks. NOC support services are often outsourced to MSPs to minimize cost and ensure that the network is efficient and secure. NOC monitoring involves troubleshooting issues, taking preventative steps to reduce risk and ensuring that the client system is running smoothly.

IT MSPs monitor the performance of client software, hardware and computing systems. Their primary aim is to ensure maximum uptime of client network. They quickly address all the concerns and risks associated with client network. Many MSPs use various software applications such as RMM software to monitor their customer’s network while sitting remotely.

  • Mobile Device Management

In today’s age of portable computing devices, quite a few enterprises expect their workforce to use their smartphone, tablet or any other mobile device on the job. Mobility has now become an important part of the modern workforce. When the company network is not secure, on-the-go employees using mobile devices for business purposes are at increased risk of compromising their company data. So if you want to empower your workforce with the power of mobility, hire an MSP that is offering mobile device management (MDM) solution.

MDM is essentially a security software which will enable you to protect and monitor all mobile devices in your organization via a central desktop or server. It will enable your employees to work by using their mobile devices while keeping the network safe and secure. With this security software, you can limit usage of mobile devices that are being used for business only. For instance, installation of certain apps or file sharing capacity can be curtailed to keep the devices secure. MDM software is particularly useful to block malicious apps and phishing emails that compromise your company data.

  • VoIP Telephony

VoIP phones, also referred to as IP phones will allow you to send and receive phone calls over an IP network such as Internet. Using VoIP technology for your business has several advantages. For instance, with VoIP services, you can conduct virtual meetings and even share information via video conferencing. VoIP offers employees the ability to multitask as they can have a telephonic conversation while accessing other software applications such as email and e-faxing.

VoIP is mobile and flexible. Your workforce can also make telephone calls from anywhere that has a WiFi connection. This mobility feature is particularly useful for on-the-go professionals or frequent travelers. So choosing MSPs that offer VoIP services will definitely help to increase overall productivity of your employees.