RMA functionality by VARStreet to efficiently handle
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We support fully automated, semi automated or manual RMA handling
A form is made available on the store with the fields you need captured for returns. Customers can fill up the form which triggers an email to the appropriate department.
You can chose to automate RMA depending on your business policies.
Sales reps can submit the Return Request from the back office on behalf of the customer and then notify the end customer once the Return Request is processed.
Configure various criteria or parameters depending on your business policy
VARStreet allows resellers to configure list of
"Return Reason(s)". Customers can pick from those
reasons when returning an item. Reports based on
reasons can be generated.
VARStreet allows resellers to configure various RMA
status. The status is shown to customers based on
what stage the return is at.
You can define RMA types like credit only, repair,
Refunds can be automated or handled manually.
Once RMA's are processed your customers can ship
the items back.
User can submit the Return Request only against a SHIPPED sales order.
Only one Return Request is created against one sales order. Multiple request against a sales order are maintained in one single return document.
Return Request are maintained independently of sales order. i.e. no changes are made to the sales order when a return request is processed against it.
Take the first step - we will guide you through it all.
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