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Job Description

Title - Key Accounts Manager (KAM)
Experience - 6-7 Years. 2-3 years experience of in handling a support team is a must.
Education - Computer Engineer / Software Engineer /Technical Diploma / MBA
Location - Pune - Kalyaninagar office. Opportunities to travel to North America might be possible in the future.
Timeline - Immediate Requirement
Salary - No bar for the right candidate

Must Haves

1. Excellent written and verbal communication
2. Experience in Interacting with North American Audiences/Customers
3. Strong technical and problem-solving skills
4. Must be ready to work in shifts and Night hours
5. Supported larger customers and handled customer support teams. An experience in Application support in a SaaS environment supporting specialized business applications will be a huge plus.

Roles and Responsibilities

1. Head the customer support team in India
2. Report to the director of customer support sitting in North America behalf of the Customer support team
3. Deliver results on key metrics in terms of rapid deployment, customer adoption, customer satisfaction, and retention
4. ddirectly responsible for handling large customers and solving queries and concerns together with the Support team
5. Conduct training for larger customers
6. Understand customer requirements, working with the support team to analyze those and relay to development wherever necessary
7. Though the role of KAM will primarily start post the sales are made however he will need to help the sales team with Pre-sales as and when required
8. Be responsible for customer satisfaction and will be his primary KRA.
9. Work extensively with the development team to relay new customer requirements, bugs, feature requirements, etc to the development team and also take the new developments done, bugs fixed from development and relay it to the the Support team.
10. The customer support also handles testing in VARStreet and the KAM will also need to ensure that the test cases are available, and testing is done with accuracy and completeness and on time.
11. KAM will also act as a knowledge resource for the VARStreet product wherever required by Support, sales, and development
12. Create documentation along with the support team for all the processes and functions within the team and also its interactions with multiple other teams and keep it updated from time to time
13. Ensure cancellations are kept to the minimum and all the existing accounts stay with VARStreet for a long time.
14. Create management reports and provide them to management from time to time

Job Description

Process of Interview.
Round 1: Technical Test (1 hour)
Round 2: F2F Technical + Managerial Round.
Round 3: HR Interview

Skills – C#, .NET, Web Services, Web API, REST, MVC, .Net framework, REST, JSON, Angular JS
No. of open positions – 6
Experience – 1-5 Years

Education

UG: B Tech/B.E. – Computers
PG: MS/M Sc (Science) - Computers, MCA – Computers

What does the Job Involve?

This position will architect, design, code, unit test, and support eCommerce solutions. Ideal candidates will have extensive hands-on experience with C#, .Net Framework, Web Services, WCF, REST API, JSON, SOAP, REST including object-oriented programming.

Technical Skills and Requirements

1. 1-5 years of IT Experience.
2. Hands-on experience in C#.NET, Web Services, Web API.
3. Well-familiar with the latest C#/.net features and data structures.
4. Any experience with messaging is desirable. (e.g. MSMQ or any other, pub-sub pattern).
5. More concentration on backend programming as opposed to the front end. (e.g.: We need an expert in C# and not in JavaScript/Angular/Knockout).
6. Service oriented architecture.(WCF/REST API)
7. Advanced understanding of OOPS and SOLID principles.
8. Expertise in most of the following - Web API (MS ASP.Net), C#, .Net Framework, Web Services, WCF, JSON, SOAP, REST
9. Working knowledge of Angular Js, jQuery, HTML5, CSS, REST, and JSON.
10. Practical experience to publish/deploy web applications on IIS.
11. Experience in troubleshooting and debugging skills.
12. Experience working in an Agile/SCRUM environment.
13. Ability to identify system impact for small and large-scale initiatives.
14. Experience working in building eCommerce web applications.
15. Understanding of development tools and processes, including source code control, versioning, branching, defect tracking, and release management
16. Excellent oral and written communication skills.
17. Strong interpersonal skills.

Job Responsibilities

1. Experience in MVC framework, Angular JS.
2. Participate in all phases of the application development life cycle from requirement gathering and understanding to production deployment and post-deployment support.
3. Guide other developers (fresher or junior developers).
4. Perform code reviews of other developers.
5. Improve & upgrade technical skills with the latest technologies based on requirements.
6. Generate proper documentation in all the phases of the development life cycle.
7. Ability to effectively manage multiple competing high-priority projects with varying deadlines.
8. Ability to effectively lead and motivate small project teams.
9. Achieves results under limited direction.

Job Description

Status- Full time Employee
Relevant Work Experience- 2 + years in a customer support role, preferably in a SaaS environment supporting specialized business applications
Education Level- College degree required
Location- Santa Clara, CA 95054

Company Description

Established in 1999 - VARStreet is the leading provider of specialized E-Business and E-Commerce solutions for the IT Industry – namely IT manufacturers, distributors, VARs, and SIs – as a hosted SaaS environment.

Currently, the VARStree XC Platform is used by over 400 VARs, Solution Providers, and SIs – and carries around

Position Description

Position Description: Be the key person responsible for the delivery of world-class customer care and service to all customers in North America.

Deliver results on key metrics in terms of rapid deployment, customer adoption, customer satisfaction, and retention.

We are a hands-on entrepreneurial environment. As such the individual must display strong initiative and commitment to serve customers and build the function to deliver quality customer care.

This is a great opportunity for individuals who believe they have the skills but have not had the opportunity to advance to positions of higher responsibility.

Job Duties

1. Be the prime contact for all customer accounts
2. Be able to develop an SOW for integration requirements on key accounts
3. Provide training and a high of customer service
4. Be able to independently resolve and provide solutions to most customer support issues
5. Be able to guide/train a team of customer support executives based in India.
6. Interact with the development team in setting priorities and follow-up on outstanding items
7. Interact with distributors to set up new accounts and resolve pricing and connectivity issues
8. Provide presales support in terms of product demonstrations and customer presentations.

Skills and Requirements

1. Skills and Requirements - Candidate must have experience with business applications especially E-Commerce, CRM, Order management, accounting
2. Candidate must have strong technical and problem-solving skills
3. Candidate must have the ability to understand the integration needs of key accounts
4. Candidate must have excellent customer service skills
5. Candidate must be professional with exceptional written and verbal communication skills
6. Candidate must be well organized, efficient, and comfortable working in a fast-paced environment
7. Candidate must have the ability to work with sales, development, and customer care executives in India

Job Description

Title: Manager of Client Services - VARStreet
Status: Fulltime
Location: Mumbai, India
Department: Client Services
Reports To: Executive Director Client Services

Job Summary:

Client Services Mission Statement: To make Customers wildly successful with Autotask as quickly as possible and to keep them successful, profitably.

The Manager of Client Services will lead the local team in their roles to achieve the department's mission statement. Acting as the primary contact to Headquarters, this individual is responsible for the implementation of new customer accounts, product support issues, and handling questions regarding the VARStreet product.

The individual must possess the ability to establish an environment where all team members can succeed in making customers “raving fans” by delivering the highest level of service in the industry.

Essential Responsibilities:

1. Coordinate with Headquarters all Client Services programs and needs
2. Lead and motivate the local team.
3. Work directly with customers to favorably resolve escalated issues.
4. Directly escalate situations such as feature requests, release timing, or monetary compensations to the Executive Director of Client Services
5. Create weekly reports on implementation and support metrics for executive management.
6. Provide Account Management functions and services for top accounts.
7. Manage all human resource activities for the local Client Services team
8. Coordinate staff enrichment and training activities.
9. Assist in determining staffing requirements.
10. Provide feedback to spawn activities to reduce product support resource demand.
11. Mentor and manage others in the department by coaching and helping with talking points.
12. Accomplish product support and client services missions by achieving related results as needed.

Qualifications:

1. 4+ years of experience with a Western business in a similar role, or experience.
2. Strong written and verbal English communication skills with exceptional diplomacy.
3. Ability to bridge the cultural uniqueness to accomplish the goals of the company while remaining sensitive to the team members’ needs.
4. Effective skills in planning, managing processes and people, coaching, developing standards, and building relationships.
5. Strong computer literacy skills: operating system navigation, conceptual network connectivity, Internet and Internet browser literacy, database basics, and use of MS Office applications (Outlook, Word, Excel, PowerPoint).
6. Strong analytical skills. Ability to mine data, analyze and observe trends.
7. Effective troubleshooting skills: habitual use of triage based approaches to problem-solving where the solution is reached by reducing the complex to the simple with an ever-narrowing focus.
8. Experience managing and responding to multiple issues in the same time period.
9. Basic understanding of business processes (acquiring customers, invoicing in accordance with contracts, revenue recognition, etc.)
10. Familiarity with CRM and Billing software and organizational workflow processes a plus.

Education Requirements:

BA/BS in Business Administration, Information Technology, or related field, or equivalent experience.

****Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Job Description

Position – Sales Representative
Location – Pune, India

VARStreet Inc. is a premier provider of On Demand/Hosted B2B, B2G and B2C e-Commerce and advanced Sales Quoting solution for IT and office supplies VARs, system integrators and solution providers. VARStreet solution is also leveraged by IT manufacturers, distributors and other channel partners. Fueled by more than $20 million capital investment, VARStreet is headquartered in Boston, MA, and has a subsidiary in Pune, India. VARStreet XC has been available in the market since 1999 and has undergone continual upgrades to adapt to the changing needs of the market and its customers. It has successfully served more than 3000 VAR’s and 10,000+ VAR users till date and helped them to meet the requirements of their corporate and government clients efficiently.

VARStreet is looking for a Sales Representative for selling its Cloud software in US & Canada. This will be done by Phone and email

What does the Job Involve?

1. Direct sales of VARStreet cloud software to customers in the US & Canada
2. All sales are done via phone, email, and webinars to US & Canadian Clients
3. Job involves working nights to cover full United States EST Hours.
4. Please visit www.varstreetinc.com to learn more about the product

Job Requirement:

1. Any Graduate/ Post Graduate with 2 - 3 years experience in direct sales of software products for US & Canada-based customers.
2. Since the sales are through Phone and email - Excellent written and verbal English communication skills are a must
3. Anyone with an experience in Selling ERP, CRM, Project Management, and Accounting type of software will be an added advantage
4. Should have experience working with Word, Excel, PowerPoint, Microsoft Outlook, smart Googling techniques
5. Must be ready to work night shifts
6. Must be ready to work as per the US holiday calendar
7. Should be ready to Travel to the United States/Canada as the situation demands
8. Close coordination with the Support and Implementation team for successful onboarding of customers.

Compensation

1. The job involves both fixed compensation and Sales Commission.
2. Fixed compensation will be standard
3. Very good commissions based on sales closures.

Job Description

Position – Quality Assurance Engineer
Location – Pune, India

VARStreet Inc. is a premier provider of On Demand/Hosted B2B, B2G, and B2C e-Commerce and advanced Sales Quoting solutions for IT and office supplies VARs, system integrators, and solution providers. VARStreet solution is also be leveraged by IT manufacturers, distributors, and other channel partners. Fueled by more than $20 million capital investment, VARStreet is headquartered in Boston, MA and has a subsidiary in Pune, India. VARStreet XC has been available in the market since 1999 and has undergone continual upgrades to adapt to the changing needs of the market and its customers. It has successfully served more than 5000 VARs and 15,000+ VAR users till date and helped them to meet the requirements of their corporate and government clients efficiently.

What does the Job Involve?

1. Working with the Support team to gather requirements for new developments
2. Work with the support team to replicate issues reported by customers.
3. Ability to design Test Cases and Test Suites.
4. Ability to design Test Scenarios.
5. Testing of current products and identifying deficiencies.
6. Presenting all deficiencies to the appropriate team for solutions
7. Suggest solutions to identified product problems.
8. Investigate product quality to make improvements to achieve better customer satisfaction.
9. Work with the team to Plan, create, and manage the overall Quality Planning strategy.
10. Identify quality assurance process bottleneck and suggest actions for improvement.

Job Requirement:

1. 1+ Years of Experience in Testing. Preferably ERP or business management or CRM product testing.
2. Good knowledge of Testing Techniques such as:
   1. Specification-Based Testing.
   2. Defect-Based Testing.
   3. Experience-Based Testing.
3. Knowledge of Defect Management techniques:
   1. Defect Report Field.
   2. Defect Classification.
   3. Root Cause Analysis.
4. Good knowledge of Testing Tools such as QTP, Test Rail, Mantis, Jira, etc.
5. Must have the ability to work in a team environment
6. "Preferred - knowledge of automation technologies Selenium, Puppeteer, Sahi ,etc.
7. Preferred - Knowledge XPath query"